Refund policy

RETURN POLICY

OVERVIEW

At Bostonian Jewelers, we want you to be completely satisfied with your fine jewelry purchase. We offer a 30-day return window for eligible items purchased online or through our studio. Please review our specific guidelines below regarding returns, exchanges, and custom creations.

1. General Return Window & Conditions

  • Timeframe: All eligible items are accepted for credit, exchange, or refund within 30 days from the delivery date.

  • Condition: Items must be returned in original, saleable condition, unworn, unaltered, and showing no signs of damage or wear.

  • Documentation: Returns must be accompanied by the original receipt or order confirmation.

  • Inspection: All returned items are subject to inspection by our master jewelers before a refund, store credit, or exchange is processed.

2. Custom Jewelry (Strictly Non-Refundable)

  • Custom Designs & Bespoke Pieces: Due to the personalized nature of bespoke jewelry, CAD-designed pieces, and items created uniquely for you, Custom Jewelry is strictly non-refundable and non-exchangeable.

  • Defects: The only exception applies to verified structural manufacturing defects upon delivery, which will be evaluated under our craftsmanship guarantee.

3. Special Orders & Engraved Items

  • Definition: Special orders are defined as items listed on our website that are subsequently altered, personalized, or customized to client specifications (including specific ring sizes outside of standard stock sizes or metal modifications).

  • Return Options: Special orders and engraved items cannot be returned for a cash/card refund. Instead, they can be returned for store credit only within 30 days of delivery, provided they are in pristine, saleable condition.

4. Shipping & Insurance Instructions for Returns

  • Shipping Address: Please securely package your return and ship it to our Boston studio location:

    Bostonian Manufacturers, Inc.

    Client Services Department

    333 Washington Street, Suite 710

    Boston, MA 02108, USA

  • Insurance Requirement: Because fine jewelry is fragile and high-value, please insure all packages shipped to us for the full purchase value. Bostonian Jewelers is not responsible for lost, stolen, or uninsured packages in transit.

  • Shipping Costs: Original and return shipping fees are non-refundable. Refunds and store credits cover the purchase price of the item(s) only.

5. Contact Information

If you have any questions about our return process, need assistance initiating a return, or wish to check the status of a store credit, please contact us:

  • Phone: 1-888-523-0130

  • Email: sales@bostonianjewelers.com